1. To make a complaint, return or replace the product, use the form.
2. Our team will inform you about the next steps as soon as possible (max. 7 working days).
3. The package with the product and the confirmation of purchase (receipt) should be sent to the following address:
Flamecase sp. z o.o.
4. Complaints / product return - funds will be refunded within 14 working days from the date of delivery of the products to us.
Product replacement - a new product is shipped within 3 working days after we receive the returned goods.